Project & Client Support Coordinator

Location: Remote (Australia-wide) with optional coworking in South Melbourne
Type: Full-time (flexible); occasional after-hours during peak periods/holiday cover
Clearances: Police check required

About DDSN

DDSN is a full-service digital agency & software company that prides itself on being innovative, creative, unique and delivering high-quality outcomes. We have been in business for 27 years. We selectively work with some of the most exciting clients you can find on any list - an eclectic mix of large brands, government and non-profit agencies, charities and small to medium enterprises. We have a strongly process driven approach to digital solutions design, development, implementation and ongoing management.

Our diverse team of outstanding individuals collaborates in a creative, friendly, fun, fast paced, and highly engaging work environment. We deliver beautiful, high tech, cleverly designed digital solutions in interesting ways. We seek deep contributions to our customers operations and business through functional and deeply integrated solutions that provide the most value.

Our operations are virtual but engaged with our team working remotely up and down the eastern seaboard of Australia meeting daily for WIP meetings and interacting constantly throughout the day. Our directors are two senior highly experienced individuals who are passionate about digital and achieving amazing outcomes for our clients. Our office is in South Melbourne in an inspiring coworking space for quarterly face to face workshop days  and it is well connected to public transport.

Position Overview

Start your digital career on the front line of delivery and client happiness. As our Graduate Project & Client Concierge, you’ll learn the ropes of agency life from day one — coordinating small tasks, managing the help desk, keeping delivery on track and communicating clearly with clients and teammates. From here, you can grow into Digital Project Manager, Account Manager, or Content Production Specialist.

What you’ll do

Project Coordination (daily)

• Maintain task boards and timelines; chase statuses, update priorities and keep due dates honest.

• Run lightweight stand-ups/check-ins; record decisions, risks and next steps.

• Prep agendas and notes for client meetings; follow up actions and owners.

• Assist with resourcing: book people, confirm estimates, keep schedules tidy.

Client Concierge / Help Desk

• Be first-response on the help desk: triage tickets, gather details, reproduce issues.

• Set expectations with clear, friendly updates; own the SLA clock and escalate early.

• Coordinate small fixes and content changes end-to-end (brief → schedule → QA → release).

• Keep clients in the loop with simple, jargon-free comms and release notes.

Content & QA support

• Make straightforward CMS updates (Acora, Kentico, WordPress) following checklists.

• Optimise images and assets; apply content and accessibility basics (links, headings, alt text).

• Run smoke tests after deployments; log issues with steps, screenshots and impact.

Documentation & process

• Keep project docs, how-tos and run-sheets up to date and easy to follow.

• Suggest improvements to templates, checklists and handover steps as you learn.

What you’ll learn

Month 0–1

Help desk triage, ticket hygiene, our comms tone, CMS basics, QA checklists, release cadence.

Months 2–3

Running small client check-ins, preparing mini-briefs, estimating tiny tasks with guidance, basic analytics & reporting.

Months 4–6

Owning a small stream of client requests end-to-end, coordinating micro-projects, contributing to plans and budgets.

Months 6–12 (choose your lane)

We will work to support you where you thrive.

• Digital PM: backlog grooming, sprint planning, risk/issue management, vendor coordination
• Account Management: relationship health, reporting, roadmaps, spotting upsides for client value
• Content Production: content planning, page builds at scale, accessibility QA, light UX tidy-ups, OR
• Remain a Generalist: continue doing a bit of everything.

Tools You  will Touch

• Office Suite - word, excel, powerpoint
• Website CMS - Acora, Kentico and Wordpress (we will show you how)
• Asana - shared runsheets and checklists

About You

This role would suit a recent graduate or early-career switcher with strong organisation and people skills that loves a wide variety in their work..

• You are alear writer; you summarise decisions and next steps professionally and carefully managing perception.
• Detail-oriented (you catch broken links and missing alt text before anyone else).
• Calm under pressure; you follow a checklist and escalate early when blocked.
• Tech-curious: comfortable learning new tools and asking good questions.
• You can switch tasks quickly and juggle multiple things at once.
• You will think coming to work with technology is fun.
• You love supporting people, maintaining standards and improving operations.
• You want to make sure you get things right and you'll work hard until you do.
• You want to learn and you enjoy a wide variety in your work.

Required - Essential Criteria

This is an entry level position and as such we are open to anyone with the following personal qualities

• Strong communication skills - verbal and written English
• Motivation to do the best work you can, every time
• Willingness to work in a fast and changing environment
• Willingness to work in a team of diverse individuals
• A highly developed persistence and strong attention to detail
• Experience with Office Suite - Excel, Word and Powerpoint.

Advantageous Skills

As additions to the required skills, any of the following skills will be well regarded but are not required to be successful in the role:

• Experience preparing uploading content to websites
• Experience in database or CRMs
• Experience in use of Adobe Illustrator or Photoshop
• Experience in QA/QC -  documentation or testing of software
• Experience working with AI language models in a work context

Salary Range

$55,000 - $70,000 plus superannuation, depending on skills and experience.

Apply

Apply here through our online form. Have a cover letter and your CV ready - make sure you name them as instructed.

Tell us about yourself and your life experience in a cover letter. We want to learn about you. For this role your attitude and approach to work are more important than specific prior technical experience however.