Engage Your Whole Audience & Improve Your Site Ranking through Accessibility and Quality
Key Service Benefits
Increase Traffic to Your Site
Improve the Experience of Your Customers
Meet Accessibility Standards
Have you noticed issues on your website like poor spelling, duplicate content, off-brand content or poor quality copy or images?
Are you certain that all your customers can engage with your content no matter their ability?
Issues can quickly pile up on your site, making it impossible for your team to find the time to efficiently eliminate them all, ensuring a positive experience for your customers & compliance with web standards for accessible content.
DDSN's Content Quality Assurance takes the pain away.
What is DDSN's Content Quality Assurance Service?
Scan
DDSN will use professional tools to identify issues.
Plan
Agree on an standard to meet and over what timeframe-
WCAG 2.1 'A', 'AA' or 'AAA' Compliance.
Improve
Professional team of Australian developers, designers and content authors will resolve issues in the first three months.**
Monitor
Monitoring established for newly prepared or updated content.
Maintain
DDSN staff will keep ticking along...
Proactively repairing any issues & providing ongoing training.
Content Quality Plans
All plans are for a 24 month minimum contract. Please note, if your site does not meet a minimum standard or if it has too many technical challenges, redevelopment of your site may be required, at additional cost.
Table 1. Content Quality Assurance Plan details across a number of specific services. There are four Content Quality Assurance Plan levels and the inclusions in each of these plans are compared. If a feature is included the cell will contain "Yes", or if a feature is not included the cell will contain "No". There are two levels of row headings.
Service |
Light
Up to 50 pages "AA" compliant (1)
|
Small
Up to 100 pages "AA" compliant (1)
|
Standard
Large site "AA" compliant (1)
|
Deep
Large site "AAA" compliant (1)
|
Documentation
|
Accessibility authoring checklist tailored to your site
|
Yes
|
Yes
|
|
|
Complete & up to date visual and author style guide for your site
|
|
Yes
|
Yes
|
Yes
|
Unlimited Author Training for Your Staff
|
Basic Website Authoring
|
|
Yes
|
Yes
|
Yes
|
Authoring for Accessibility
|
No
|
Yes
|
Yes
|
Yes
|
Advanced Website Authoring
|
No
|
No
|
Yes
|
Yes
|
Website Hygiene - Scanned, Repaired and Monitored
|
Spelling
|
|
|
|
Yes
|
Heading order & style reviewed and repaired
|
|
Yes
|
Yes
|
Yes
|
Link checking & repair
|
|
|
Yes
|
Yes
|
Image quality recommendations (3)
|
|
Yes
|
Yes
|
Yes
|
Review & repair URL length review - Recommendations implemented with your approval
|
|
Yes
|
Yes
|
Yes
|
Alternative text for images - Missing instances will have text drafted and implemented with your approval
|
|
Yes
|
Yes
|
Yes
|
Review & repair of page title & meta tags for clarity - recommendations implemented with your approval
|
No
|
No
|
Yes
|
Yes
|
Review of site speed and other basic site hygiene metrics for SEO
|
No
|
No
|
Yes
|
Yes
|
Repair of site hygiene issues (2, 4)
|
No
|
No
|
No
|
|
Review & repair of grammar & readability - Recommendations implemented with your approval
|
No
|
No
|
No
|
Yes
|
Colour Contrast
|
Colour contrast reviewed and issues reported
|
|
|
|
|
Colour contrast issues repaired (4)
|
No
|
No
|
|
|
Content authored by your staff will be checked and repaired for compliance to style guide
|
No
|
No
|
|
|
Issues with graphics will be reported
|
|
|
|
|
Issues with graphics will be identified and rectified by professional graphic designer on provision of original graphic files
|
No
|
No
|
No
|
|
Forms
|
Form mark up reviewed & reported
|
|
|
|
|
If possible within the bounds of the platform used, form mark up repaired
|
No
|
No
|
|
|
Mobile Responsiveness
|
Mobile responsiveness checked quarterly using new devices & issues reported
|
No
|
No
|
|
|
Responsiveness issues repaired (4)
|
No
|
No
|
No
|
|
Tables
|
Responsive issues identified & reported
|
No
|
|
|
|
Responsive issues repaired
|
No
|
No
|
No
|
|
Table mark up issues identified & reported
|
No
|
No
|
|
|
Simple tables with issues repaired - Marked up with heading, column and row identifications
|
No
|
No
|
|
|
Complex tables (stacked and hierarchical) with issues table redesign with your approval and mark up as appropriate
|
No
|
No
|
No
|
|
Graphs & Infographics
|
Mark up issues identified & reported
|
No
|
|
|
|
Mark up issues repaired
|
No
|
No
|
|
|
Information graphs presented as images will be reviewed and recommendations will be made on presentation
|
No
|
No
|
|
|
Descriptions for graphs presented as images will be drafted and implemented with your approval - alternatively information may be converted into simple tables in addition to the graph
|
No
|
No
|
No
|
|
Annual Report
|
Deep review of accessibility for annual report when published as html webpages
|
No
|
No
|
|
|
Attachments
|
Attachments such as documents, pdf and spreadsheets will be reviewed for accessibility & issues reported
|
No
|
No
|
|
|
Attachments may be converted to webpages if appropriate
|
No
|
No
|
No
|
|
Videos
|
Video transcription will be prepared if required on videos up to 30 sec in duration, with fair use.
|
No
|
No
|
No
|
|
(1) WCAG 2.1 Standards compliance
(2) Does not include repair of libraries or repositories of files such as PDF and other documents, cost of development or implementation of design improvements. These will be recommendations and quoted separately.
(3) Updates to Images, Video, PDF and other file types to meet accessibility guidelines will be reported, repairs and improvements will be quoted at an additional cost.
(4) Requires development level access to your site, does not include issues with the server settings or hosting of your site.
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