Content Quality Assurance

Engage Your Whole Audience & Improve Your Site Ranking

Key Service Benefits

Increase Traffic to Your Site

Improve the Experience of Your Customers

Meet Accessibility Standards


Have you noticed issues on your website like poor spelling, duplicate content, off-brand content or poor quality copy or images?

Are you certain that all your customers can engage with your content no matter their ability?

Issues can quickly pile up on your site, making it impossible for your team to find the time to efficiently eliminate them all, ensuring a positive experience for your customers & compliance with web standards for accessible content.

DDSN's Content Quality Assurance takes the pain away.

Screenshot of Silktide tracking spelling errors over time

 

What is DDSN's Content Quality Assurance Service?

Scan

DDSN will use professional tools to identify issues.

Plan

Agree on an standard to meet and over what timeframe-
WCAG 2.1 'A', 'AA' or 'AAA' Compliance.

Improve

Professional team of Australian developers, designers and content authors will resolve issues in the first three months.**

Monitor

Monitoring established for newly prepared or updated content.

Maintain

DDSN staff will keep ticking along...
Proactively repairing any issues & providing ongoing training.

 

Content Quality Plans

All plans are for a 24 month minimum contract. Please note, if your site does not meet a minimum standard or if it has too many technical challenges, redevelopment of your site may be required, at additional cost.  

Table 1. Content Quality Assurance Plan details across a number of specific services. There are four Content Quality Assurance Plan levels and the inclusions in each of these plans are compared. If a feature is included the cell will contain "Yes", or if a feature is not included the cell will contain "No". There are two levels of row headings.
Service

Light

Up to 50 pages
"A" compliant (1)

Small

Up to 100 pages
"A" compliant (1)

Standard

Large site
"AA" compliant (1)

Deep

Large site
"AAA" compliant (1)
Documentation
Accessibility authoring checklist tailored to your site
Yes
Yes
Yes
Yes
Complete & up to date visual and author style guide for your site
Yes
Yes
Yes
Yes
Unlimited Author Training for Your Staff
Basic Website Authoring
Yes
Yes
Yes
Yes
Authoring for Accessibility
No
Yes
Yes
Yes
Advanced Website Authoring
No
No
Yes
Yes
Website Hygiene - Scanned, Repaired and Monitored
Spelling
Yes
Yes
Yes
Yes
Heading order & style reviewed and repaired
Yes
Yes
Yes
Yes
Link checking & repair
Yes
Yes
Yes
Yes
Image quality recommendations (3)
Yes
Yes
Yes
Yes
Review & repair URL length review - Recommendations implemented with your approval
Yes
Yes
Yes
Yes
Alternative text for images - Missing instances will have text drafted and implemented with your approval
Yes
Yes
Yes
Yes
Review & repair of page title & meta tags for clarity - recommendations implemented with your approval
No
No
Yes
Yes
Review of site speed and other basic site hygiene metrics for SEO
No
No
Yes
Yes
Repair of site hygiene issues (24)
No
No
No
Yes
Review & repair of grammar & readability - Recommendations implemented with your approval
No
No
No
Yes
Colour Contrast
Colour contrast reviewed and issues reported
Yes
Yes
Yes
Yes
Colour contrast issues repaired (4)
No
No
Yes
Yes
Content authored by your staff will be checked and repaired for compliance to style guide
No
No
Yes
Yes
Issues with graphics will be reported
Yes
Yes
Yes
Yes
Issues with graphics will be identified and rectified by professional graphic designer on provision of original graphic files
No
No
No
Yes
Forms 
Form mark up reviewed & reported
Yes
Yes
Yes
Yes
If possible within the bounds of the platform used, form mark up repaired
No
No
Yes
Yes
Mobile Responsiveness
Mobile responsiveness checked quarterly using new devices & issues reported
No
No
Yes
Yes
Responsiveness issues repaired (4)
No
No
No
Yes
Tables
Responsive issues identified & reported
No
Yes
Yes
Yes
Responsive issues repaired
No
No
No
Yes
Table mark up issues identified & reported
No
No
Yes
Yes
Simple tables with issues repaired - Marked up with heading, column and row identifications
No
No
Yes
Yes
Complex tables (stacked and hierarchical) with issues table redesign with your approval and mark up as appropriate
No
No
No
Yes
Graphs & Infographics
Mark up issues identified & reported
No
Yes
Yes
Yes
Mark up issues repaired
No
No
Yes
Yes
Information graphs presented as images will be reviewed and recommendations will be made on presentation
No
No
Yes
Yes
Descriptions for graphs presented as images will be drafted and implemented with your approval - alternatively information may be converted into simple tables in addition to the graph
No
No
No
Yes
Annual Report
Deep review of accessibility for annual report when published as html webpages
No
No
Yes
Yes
Attachments
Attachments such as documents, pdf and spreadsheets will be reviewed for accessibility & issues reported
No
No
Yes
Yes
Attachments may be converted to webpages if appropriate
No
No
No
Yes
Videos
Video transcription will be prepared if required on videos up to 30 sec in duration, with fair use.
No
No
No
Yes


(1)  WCAG 2.1 Standards compliance
(2)  Does not include repair of libraries or repositories of files such as PDF and other documents, cost of development or implementation of design improvements. These will be recommendations and quoted separately.
(3) Updates to Images, Video, PDF and other file types to meet accessibility guidelines will be reported, repairs and improvements will be quoted at an additional cost.
(4)  Requires development level access to your site, does not include issues with the server settings or hosting of your site.

Get in Touch

SME enquiry