This statement describes how ddsn.com performs against the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA: what we test, what we know needs work, and how to reach us if something gets in your way. We publish it as a record of testing, not a declaration of intent, and we update it as the facts change.
What this statement covers
This statement covers the public website at ddsn.com, including our blog, case studies and service pages.
It does not cover the Client Portal, which sits behind a login and is assessed separately, or third-party platforms we link to, such as social media and review sites, whose accessibility we do not control. If you use the Client Portal with assistive technology and hit a barrier, contact us using the details below and we will help you complete the task another way while we address it.
Conformance status
ddsn.com is partially conformant with WCAG 2.2 Level AA. Partially conformant means most of the site meets the standard, and we have identified content that does not yet. Those items are listed under known limitations below, each with an alternative you can use now.
We use WCAG 2.2 AA as our working standard because it is the current W3C recommendation and the level referenced by the Australian Human Rights Commission in relation to the Disability Discrimination Act 1992.
How accessibility is built into this site
Accessibility on ddsn.com starts before any page is published. Our brand system fails safe: every colour pairing in the palette is contrast-verified against WCAG requirements before it is used, so an editor cannot assemble an inaccessible colour combination from approved styles. Every image in our content system requires alternative text before it can be published, and pages are composed from templated components that carry their heading structure, keyboard behaviour and focus handling with them.
How we test
We test this site the same way we test our clients' sites, as a continuous cycle rather than a one-off audit:
- Automated scanning across the whole site, run on an ongoing basis, to catch regressions as content changes.
- Manual review of key pages and user journeys, including keyboard-only navigation, focus order, zoom and reflow up to 400%, and screen reader checks on representative templates.
- Retesting of fixes before an issue is closed, rather than assuming a change worked.
Automated tools cannot assess every WCAG success criterion, so no claim on this page rests on a scanner result alone.
Known limitations
The following content does not yet fully meet WCAG 2.2 AA. For each item we have listed the impact and what you can do in the meantime.
- Legacy blog content. Some older articles carry images with missing or inadequate alternative text and video without captions. New content meets our current standard; the archive is being remediated progressively. If a specific article is blocking you, tell us and we will prioritise it.
- Embedded third-party content. Some embedded maps, video players and forms and form recaptcha are provided by third parties and may not meet WCAG 2.2 AA. Where we know of a barrier, we provide the same information in accessible form on the page or an alternative way to complete the task.
Report a barrier
If anything on this site is difficult or impossible for you to use, we want to know, and we will help you get what you came for in the meantime.
We respond to accessibility reports within five business days. Reported barriers are logged, prioritised by user impact, repaired and retested, and this statement is updated when the facts change.
About this statement
This statement was last reviewed in August 2026. We review it at least annually, and update it after each audit, significant redesign or new feature, and whenever a known limitation is fixed and verified.
DDSN Interactive builds and runs accessibility programmes for client organisations across Australia. If you are working on your own site's accessibility, start with why accessibility statements fail audits or talk to our team.