Laptop and smartphone screens displaying the St John's College Website, alumni portal and student engagement app

Acora B2B

The digital platform for manufacturers and distributors of products - business to business. A rich suite of online applications, made in Australia, customised to your needs, and locally supported.

Powered by the Acora Digital Experience Platform.

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Platform Overview

Acora B2B is a full service online system that meets a modern business for customer engagement, sales and after sales service. Out of the box your business is equipped with a qualified toolkit, ready to roll out immediately.

The Acora B2B Package

Websites

Support your website, any number of microsites and campaign landing pages.

eCommerce

Unlimited number of products with variations, promoted & related products.

Integrated CRM

 A CRM customised to your needs. Integrated with your website & equotes. 

Trade Pricing & eQuotes

Trade pricing with automated application and eQuote creation.

Service

DDSN staff - a professional Australian team to act as part of your business

Too many Australian businesses feel overwhelmed when thinking about digital sales and marketing. 

At DDSN we have built a platform centred on the digital experience platform Acora to have a strong capability for Australian manufacturers and distributors who sell business to business products. Australian companies are increasing their efficiency and driving sales success using the DDSN platform.

Acora B2B can drive your business website, includng eCommerce with trade pricing and equote capability, include a product app or marketplace, run your digital marketing campaigns by email or SMS, collect customer satisfaction surveys, and deliver reporting and monitoring. All in one easy to use digital platform.

Our solution packages are competitively priced with choices available for everyone from the experienced web author or eCommerce shop manager through to a team who want to outsource their digital arm.

The package you choose with us is customised to suit your needs.

Expression of Interest

Let us know you're interested in the DDSN Acora Association Platform to arrange a demonstration.

EoI

 

Key Benefits

Core Features

  • Marketing & eCommerce website, customer portal, product app, email marketing, - one platform
  • Unlimited trade customers, products and transactions
  • Product variations, related products, featured products, discounts and reward points
  • Connection to your chosen payment gateway
  • CRM, ERP, PIM and DAM features built right in.
  • Have an existing CRM or ERP ? We will integrate it for efficiency and smooth operations
  • Advanced analytics to understand and increase sales.
  • Integrated electronic digital marketing (EDM) platform including email, SMS and push notifications
  • Powerful forms for customers satisfaction and trade pricing applications
  • Potential to co-locate your company intranet in the same platform
  • Image galleries, video embedding & document management - all out of the box drop-in elements

Services

  • Beautiful visual design tailored to your market
  • Qualified customer experience
  • A strong focus on the needs of business
  • A dedicated account manager
  • Unlimited training for your team
  • Custom marketing plans and digital strategies developed annually
  • Unlimited trade customers, products and transactions
  • Our experts will support you with SEO driven content and optimisation
  • A team of communicators if you need us to do the work for you
  • A digital support team to undertake custom development if required
  • Bulletproof security, externally audited - when you want to protect the privacy of your members

 

 

Your team learn one platform and your organisation gains efficiency - Acora has all your sales, marketing & customer needs included.

Core Features & Capabilities

Multi-site

Manage multiple websites, each under different domain names, all from the one online administration interface. Unlimited content, unlimited staff, unlimited sites.

Powerful form handling

Point-and-click configuration of complex forms with field dependencies, email notifications with rich layouts, powerful workflow and data management customisation, and integration with all CMS platform capabilities.

Distributed content management

Easy content management for large and small teams. Distribute publishing responsibilities using a robust, multi-site aware role and function based permissions framework coupled with extensible author / editor / publisher workflows.

Trade account Workflows

Customised trade levels with application workflow to suit your business. Any number of levels including general public pricing available.

CRM features

Groups and roles based user management tools track detailed user data and provide easy to configure identity management. Features include user logins, automatic or managed account registrations, private content, and integration with all CMS capabilities: forms, marketing automation, personalised content and more.

E-commerce

Conduct commercial transactions including online payments securely from within your website or customer portal. Includes product variation, related products, featured products and discounted pricing.

Email direct marketing

Beautiful email announcements, newsletters and messages with point-and-click ease. Manage membership communication, subscriptions and mailing lists, automate your communication directly to members. Unlimited subscribers, lists, and emails.

Mobile apps

Native mobile apps are part of every digital platform today. The Acora B2B App is an advanced app starting point that can be deployed quickly and cost effectively. Or you can work with DDSN to create purpose-designed app for any need.

Social media

Easily configure dynamic sharing and bookmarking links to your visitors, track social media site outlinks, and publish to social media sites. Include social media feeds into your site.

Advanced search

Search pages, images, documents, metadata and more. Provide easy access to product details and other company information.

Advanced integrated analytics

Advanced usage reporting for your websites, portals, mobile apps and email campaigns, securely hosted behind the DDSN.net firewall located in Australia. Much more that Google Analytics: search engine keywords, detailed conversion and campaign reports, and more.

Search engine optimisation

Make sure your products and services are found in public searches by automatic application of SEO best practices. Track your visitors from inbound campaigns and cross site links to conversion and transactions.


Website Features

Spectacular visual design

Bring along your existing website design, use one of our ready-to-go templates, or optionally work with our designers to make your companies brand presentations shine. DDSN has been designing award winning websites and apps for government agencies, businesses, and national brands for 20+ years. 

Search engine optimisation

Make sure your websites are found in public searches by automatic application of SEO best practices built right into Acora. Track your visitors from inbound campaigns and cross site links to conversion and transactions.

Social media

Include social media feeds or easily configure dynamic sharing and bookmarking links to your visitors, track social media site outlinks, and automatically publish to social media sites.

Advanced search

Search pages, images, documents, metadata and more. Provide easy access to publications, tenders, expressions of interest, permits and reports to landowners and regional businesses.

 

Advanced integrated analytics

Advanced usage reporting for your websites and apps, securely hosted behind the DDSN.net firewall. Much more thatnGoogle Analytics: search engine keywords, heatmaps, user session recording, multi-site roll-up reporting, detailed conversion and campaign reports, and more.

Content Syndication

Author once and share - syndicated content can then appear on any of your sites, in an app, portal or intranet automatically. No need to copy and paste -  keep content up to date everywhere.

News and updates

Drive visitors to your website and highlight the achievements of your members with easy to update, relevant content, easily categorised and presented in beautiful templates. Feed updates to your mobile app and other sites automatically.

Events calendars & bookings

Promote local events and important dates within your catchment region to website visitors and landowners via configurable events calendars. Collect bookings online.

Maps and spatial data

Easily integrate and build maps and location data into the pages of your website. Show customers the location of your warehouse or offices.

A suite of technologies optimised for Australian Businesses

Let us show you through Acora B2B - you won't look back

Express interest in Demonstration

Alternatively, call us on 03 9533 8800 to learn more.

Mobile App for your Products

Mobile apps

Native mobile apps are part of every digital platform today. The Acora Association App is an advanced app starting point that can be deployed quickly and cost effectively. Or you can work with DDSN to create purpose-designed app for any need.

Products

Promote products from right within your app events or highlight the achievements of your members and association with easy to update, relevant content and easily categorised. 

Dynamic content

Publish content and maintain it without needing an app release. Creation of these app pages is completely customisable. Build content into your app the same as you do a website..

Manage processes efficiently

Improve efficiency by automating common customer processes. These can include updating their details, lodging a service request and filing an incident report.

Push notifications and in-app messages

Deliver messages to all, groups or individual members directly to their mobile devices. Automate member communications based on a schedule or engagement event.

Login & customer type specific content

Deliver different content to members with different levels.  Only authorised people can access the app & personalised content can be delivered.


Customer Portal Features

Custom application forms and workflow

Out of the box workflows are never quite right for any business. Your information and management needs are unique to you and your customers. Acora B2B portal workflows are custom built for every installation. 

Manage enquiries

Receive enquiries, service and support requests online via your portal.

Connection to CRM

Connect to your preferred CRM or ERP. DDSN has extensive experience working with database APIs or choose our custom SuiteCRM configuration for customer acquisition, nurturing and management connected to your application portal.

 

Service, Support and Advice

Website Construction & Maintenance

If you are a web novice or time poor DDSN can do all the hard work for you. Our digital services are wide and varied but we can certainly build your website, intranet or customer portals.

Custom Marketing Plans

Our DDSN team live and breathe communication, we've chaired and run numerous conferences. Ask us for some strategic advice.

Help desk & telephone support

Local, expert support at your fingertips. All jobs are tracked via a process driven help desk, and we're at the other end of the phone every day

Our Work with Business

Banking and Financial Services Oath

Screenshot from the CSIRO Active Integrated Matter conference

www.thebfo.org 

UPDATE - we just refreshed the brand in July - new screenshots are on the way.

The Banking and Finance Oath is an initiative of the Ethics Centre. DDSN proudly supports the Banking and Finance Oath to promote the Oath and to enhance ethical practices in the industry. Signatories to the oath are managed through Acora Associations membership module.

Read the BFO case study

Frameless Glass Systems - FGS

screenshot from FGS Hardware eCommerce site with retail and trade pricing

www.fgs.com.au 

FGS Hardware eCommerce site with retail and trade pricing.

IDM Instruments

Image of NSW police force members saluting, overlaid by the Police Association of NSW logo.

www.idminstruments.com.au

IDM Instruments is a global manufacturer of instruments for testing and quality control of products. 

Read our IDMI case study

 

A technology stack optimised for Business

We would be delighted to show through you a working installation of the Acora B2B platform. Demonstrations can be provided face-to-face by over video conference. Please contact us to arrange a time that suits you.

Express interest in Acora B2B Platform

Alternatively, call us on 03 9533 8800 to learn more.